At Pearl Tours & Travels (Pvt.) Ltd., we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the data you provide when engaging with our services or visiting our website. By using our website and services, you consent to the practices described below.
- Information We Collect
We collect information that you voluntarily provide to us as well as data automatically gathered through your interaction with our website.
- Personal Information
- Name, email address, phone number, postal address
- Passport details and emergency contacts (for travel purposes)
- Health and dietary information (if provided, to ensure safety during tours)
- Payment Information
- Bank transfer confirmation details
- Credit/debit card information is processed through secure third-party payment gateways. We do not store any of your banking details.
- Travel Preferences
- Destination choices, accommodation preferences, and special requests.
- Log and Technical Data
- IP address, browser type, operating system, referring websites, and browsing activity.
- This data helps us improve our website’s functionality and user experience.
- Purpose of Data Collection
Your personal information is collected and used solely for the following purposes:
- To process bookings and deliver the services you have requested
- To verify your identity and provide booking confirmations
- To communicate booking status, changes, and updates
- To inform you of service disruptions, availability issues, or alternative options
- To share promotional offers, updates, and newsletters (you may unsubscribe at any time)
- To provide a safe, customized travel experience based on your preferences and health information (if applicable)
- Data Sharing and Disclosure
We respect your privacy and do not sell, trade, or rent your personal data for marketing purposes. However, we may share your information in the following cases:
- With trusted third-party partners (e.g., hotels, transport providers, local tour operators) to fulfill your travel arrangements
- When required by law or in response to legal processes
- To protect the rights, safety, and property of Pearl Tours & Travels (Pvt.) Ltd.
- Data Protection and Security
We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
- Data Retention
Your personal information may be retained for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or for legitimate business needs.
- Third-Party Links
Our website may contain links to external websites. Please be advised that Pearl Tours & Travels (Pvt.) Ltd. is not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before sharing any personal data.
- Your Rights
You have the right to:
- Access and correct your personal information
- Request deletion of your data under certain conditions
- Receive your personal data in a machine-readable format (data portability)
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us directly.
- Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us to have it removed.
- Policy Updates
Pearl Tours & Travels (Pvt.) Ltd. reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. We encourage users to review this policy regularly.
